Información de la vacante:

Directive Consulting is the performance marketing agency for SaaS companies. We use Customer Generation (a marketing methodology developed by us) which focuses on SQLs and Customers instead of traditional metrics like MQLs. We offer Paid Media, SEO, Performance Creative and Design, Video, Revenue Operations, and Strategy services to our clients by creating comprehensive digital marketing strategies that allow our clients to hit their SQL targets, every time.
We’ve experienced hyper-growth over the last year and have remained true to our culture of, the best idea wins. We’re future-focused and are looking for others with a growth mindset to join our evolving teams!
We offer UNLIMITED PTO!
A lot of time, money, and energy has gone into building a world-class product for our clients. We are great at our craft. Hitting client goals and creating innovative strategies is our team’s specialty. Now it is time to match that with a world-class client services department at Directive. The purpose of this role is to build deep relationships with our clients in order to elevate their experience at Directive.
Unlike an account manager, this role is not held accountable for the day-to-day KPI success of the client. We have experienced team members executing the strategy, running the daily campaigns, and reviewing progress on weekly calls with the client. A Client Partner is in charge of the client experience from SOW signed until their last day with Directive. Therefore, it is critical for them to not only show up in key moments with the client but to position themselves as an ongoing resource. Our clients see the best results when they are using all of our service lines but oftentimes start with only one. Therefore, we expect our client partners to have a deep understanding of each service line and how they enhance each other. The core objective for this role will be retention rate, but you will also be measured by client growth and referrals.
This role will be a hybrid role- M & Friday will be remote, T-TH will be in office.
English fluency is necessary and is required to perform this role.

Roles & Responsibilities:

    • Join the end of the sales process to be the bridge between sales and operations.
    • Jump into critical meetings during the first 30 days of client onboarding.
    • Build a 2-year growth plan for each account.
    • Run bi-annual check-ins with the client.
    • Lead the pitch process for upsells, cross-sells, and referrals.Lead and project manage the renewal process.
    • Build SOWs for upsells, cross-sells, renewals, and referrals.
    • Negotiate contracts.
    • Coordinate client visits.
    • Be the client advocate. Hold the team accountable for world-class work.
    • Be a connector. See the client’s vision and bring the right resources together internally to help meet that vision.

What You Offer:

    • Fluency in English
    • A talent for building strong relationships.
    • A growth mindset. You are able to find opportunities when thrown into an account.
    • A connector. You are resourceful. You don’t see problems. You see solutions. You are good at bringing people together for an initiative.
    • A strong listener. You have the innate ability to understand what people are trying to communicate, even when they are not good at communicating their ideas.
    • A strong communicator. You can communicate effectively with managers to C-level executives. You can communicate effectively during situations of conflict.
    • A strong presenter. You can put together a compelling story. You can read the room. You have knowledge of our subject matter (performance marketing for SaaS) across multiple products (SEO, Paid Media, Creative, Marketing Ops, CRO, and Strategy.)
    • You are strategic. You know how our deliverables are connected and how effective they can be when working together.
    • A high-ownership individual. You do your best to control outcomes. You are not quick to point fingers when things don’t go your way.
    • You build trust with your clients through honesty and transparency.
Aplicar para este empleo
Comparte este empleo

Trabajo en digital

Síguenos

Soporte

Horario de atención

9:00 - 14:00 hrs. de Lunes a Viernes.